Frequently Asked Questions

Make a Payment Without Logging In: Easy to Pay Open Invoice Instructions

How Do I Pay an Outstanding Balance?  Accessing an Invoice-quick view

How Do I Pay an Outstanding Balance?  Accessing an Invoice, beginning with login, with screenshots

Family/Group: Accessing an Invoice for Family/Group accounts

If you are having difficulty logging into your account, it may be that you are using an incorrect user name and/or password.  In addition, make sure you are in the correct login portal.  You can have a different user name for the Student Login vs. Family/Group Login.  PLEASE NOTE:  your user name is case sensitive and is NOT your email address.  If using the "Forgot Password" link, you must enter your user name, NOT your email address.  If you do not see an email right away for your password, it may have gone to your spam folder or you may have typed your username incorrectly.  If you do not receive an email for your username, it may have gone to your spam folder or you may have entered an incorrect email address.

If you are not successful logging in, please call 603-358-2828 and press Option #1 to speak with our support desk.

You received a password reset link but it expires after 12 hours.  Go to the Student Login or Family/Group Login and click on "Forgot Password" link at the sign in.  Enter your user name (email address is NOT your user name) and a new password reset link will be emailed again.  If you do not see an email right away for the password reset, it may filter to spam folder. 

If you are not successful logging in, please call 603-358-2828 and press Option #1 to speak with our support desk.

• Online:  VISA, MasterCard, American Express, Discover (we do not accept e-checks)
• Offline:  Paper checks

For payments by companies or schools:  If your company or school is paying by a method other than a credit card, please submit your registration request online and then select the option in your cart 'Invoice Full Amount'.  Note: this option might not be available for some programs.

When you proceed through checkout, you are entering your credit card information with a payment gateway--a vendor who processes our credit card payments. We do not collect or retain credit card information in our application.

• Receipt 1:  You receive a receipt from us (LifeLongLearning@keene.edu) verifying that your payment has been received. If this is your initial payment, this also registers you.
• Receipt 2:  You receive a receipt from our payment gateway (LifeLongLearning@keene.edu, title "Notification of Payment), who processed the transaction. Your credit card statement will have a description containing Keene State College-Dest.